Robert Felton

Fort Worth, TX 76110

817-262-3006

Robertfeltonjr1@yahoo.com

IT Desk Top Support

Skill Summary

·                Knowledge of current Microsoft Windows 8, Windows 7 and Windows XP Operating Systems.

·                Strong hardware and software troubleshooting skills.

·                Experience troubleshooting/identifying connectivity issues.

·                Understanding of TCP/IP, DNS, and DHCP.

·                Local/Network printer support.

·                Minimum server experience.

·                Highly Trainable.

·                Bilingual English and Spanish

Achievements

·                Employed at Autobahn as a Porter.

·                Was offered a position in Volkswagen Parts.

·                Promoted to join the IT Department as a Desk Top Support Technician.

·                Offered a position with IBM Corporation as a System/Technical Support Tech.

·                Recognized for Perfect Attendance.

Employment

IBM Corporation (AT&T)    Dallas, TX                     June 2014- Present

Systems/Technical Support

·                Responsible for troubleshooting end-user hardware and software problems pertaining to connectivity, software, workstation and peripheral issue.

·                Perform Move/Add/Change user’s computer data, profiles, e-mail accounts, and VPN connectivity.

·                Support and maintain user account information and security within Active Directory environment.

·                Perform Reimages and manual data migration between network workstations.

Autobahn Motorcar Group,  Fort Worth, TX               2007-2013

Desktop Support Technician

·                IT Support for 7 different car dealerships.

·                Maintain and update user’s applications for all Sales, Parts, Accounting and Service departments.

·                Set up and configure network PC’s, Printers, Scanners and Copiers.

·                Set up new employees with windows login, phone, voice mail, and email.

·                Knowledge of using Automotive Software, ADP, Reynolds

Education

ITT Technical Institute, Arlington, TX

Associates of Applied Science Degree

Computer and Electronics Engineering Technology

December 2007